Frequently Asked Questions

Returns

Size Help

General

Payment Information

Technology

Answers

Returns

  • How do I return my purchase?
    If you are not completely satisfied with your purchase, you can return the items back to Footprint360. Just follow the simple steps below - 
    1. All returns must be in the unworn state that you had received the product
    2. Product must be repacked in the original packaging
    3. The product must be returned within 15 days of purchase
    4. Log into www.footprint360.com with your login id and password
    5. Under your account, click on the item that you want to return and check the return item box
    6. An alert is sent to our pickup personnel
    7. You will be contacted regarding the same
    8. Keep the return parcel ready for our pickup personnel to pick it up from you
    9. Your refund will go back as Store Credit. If you wish for a refund as the original form of payment, please contact our customer service representative at +91 80 4298 1900 (Mon – Fri | 9 am – 6 pm) or drop a mail to support@reliancefootprint.com

Size Help

  • How do I know my shoe size?
    If you are unsure of your shoe size, you can view the Size Chart provided on the detail page of the product. 
  • Are there different size guides for different brands?
  • Yes, the Size Chart provided in the details page is accurate and brand specific.

General

  • How can I write a product review?
    All you have to do is first 'Like' our product and then you can write a review. You can follow the below steps - 
    1. Pick the product that you like
    2. Go to the product detail page and scroll down
    3. Beside the 'Description' tab, you will find the 'Reviews' tab
    4. Click on the reviews tab and you can now write your product review
  • My contact information has changed, how do I update it in your records?
    1. Click on 'My Account' on the top right hand corner of www.footprint360.com
    2. This will lead you to 'My Dashboard'
    3. Click edit under 'My Information' and update your contact information
  • The item I want is out of stock. What do I do?
    Apologies! If you would like to know when the product will be back in stock, click on the 'Notify me' tab below the size options after entering your email id. Once your show size is available, you will receive an automated alert from us. We do not hold stocks or guarantee availability, so kindly make sure you place your order at the earliest.
  • How do I take care for my ABC.. material footwear?
    Shoe care differs from material to material. Listed below are the different materials and their related shoe care. Pick your choice from our shoe care catalog and make your shoes look their best and last long - 
    1. Leather - Clean the shoes with a brush. Apply shoe cream to nourish the leather. Polish the surface with a brush and finish with a water protector. Use premium shoe care products to protect leather against wetness.
    2. Suede – This material is the backside of leather. It is more vulnerable to water and dirt. Clean the shoes with a suede brush. Finish off with water protector or water based protector.
    3. Nubuck - Nubuck has a smooth velvety finish. Oiled or waxed nubuck already has a water repellent finish but it is still important to treat your shoes regularly. Clean the dry shoes with a soft brush and use foam cleaner which nourishes and adds protection against dirt. Finish off with water protector or water based protector.
    4. Patent Leather - Patent leathers have a thin, shiny finish that gives a glossy surface. Keep clean with a soft brush or a cloth and use leather shoe polish to gently clean the shoes. Remember, patent leather is sensitive to scratches.
    5. Fabric - Gently rub the fabric with a brush and a polishing stone to remove stains. Use water protector or water-based protector regularly to retain the colour and protect from water and dirt.
    6. Synthetic - Synthetic materials are less fragile than leather. Clean your shoes with damp cloth or a gentle brush. You can also give your shoes a gentle hand wash and clean the dirt with an old toothbrush, mild soap, and water.
    7. PU/PVC - Wipe the surface with clean damp (not wet) cloth. Do not use chemical cleaners as they can cause color loss and remove the surface.

Payment Information

  • Do you accept international credit cards?
    Footprint360 accepts International Credit Cards but only ships within India.
  • Do you charge sales tax on any item?
    Footprint360 is required by law to collect taxes on all orders shipped.
  • What forms of payment do you accept?
    Footprint360 accepts both Visa and Mastercard payments on all orders along with COD and Netbanking
  • Do you get Reliance One Reward points?
    Footprint360.com does not provide Reliance One rewards points now. However we will add this feature over time.

Technology

  • I am not able to place an order. There is an authorization failure. What went wrong?
    Please check your card details that you have entered. Else, kindly contact our customer service at +91 80 4298 1900 (Mon – Fri | 9 am – 6 pm) or drop a mail to support@reliancefootprint.com